Refund policy

Returns

You have 30 days from the date of delivery to return an item for a refund or exchange.
To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.

• Be in the original packaging (including tags, labels, and any accessories).

• Include the receipt or proof of purchase.

Return Process

1. Contact Us — Email us at team@alynelondon.com with your order number and the reason for return.

2. Approval — Once your return is approved, we’ll send you a shipping label.

3. Shipping — You are responsible for paying your own shipping costs for returning your item, unless the return is due to our error (e.g., defective or incorrect item). £3 will be deducted from your refund amount. 

Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at team@alynelondon.com

Late or Missing Refunds

If you haven’t received your refund within 10 business days:

1. Check your bank account again.

2. Contact your credit card company or bank — it may take some time before your refund is officially posted.

3. If you’ve done all of this and still haven’t received your refund, please contact us at [support@yourstorename.com].